21082940

9781931332194

Service Level Agreements: A Framework on CD-ROM for IT and Technology (2003-10th Edition)

Service Level Agreements: A Framework on CD-ROM for IT and Technology (2003-10th Edition)

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  • ISBN-13: 9781931332194
  • ISBN: 1931332193
  • Publication Date: 2003
  • Publisher: Rothstein Associates, Incorporated

AUTHOR

Hiles, Andrew

SUMMARY

SLA FRAMEWORK brings together the critical elements needed to build a Service Level Agreement. All you do is choose the plan elements you require, load them into a standard word processor and edit them to your specifications. Includes license for one company.Hiles, Andrew is the author of 'Service Level Agreements: A Framework on CD-ROM for IT and Technology (2003-10th Edition)', published 2003 under ISBN 9781931332194 and ISBN 1931332193.

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