5603436
9780972219310
Easy-to-read, inspirational, and with plenty of real life examples, the concepts in this book are broad enough to apply anywhere in any industry attempting to deliver high quality service and to develop employees to their fullest potential.Rehkopf, Ed is the author of 'Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders', published 2006 under ISBN 9780972219310 and ISBN 0972219315.
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