Your Attitude Is Showing

Preface For over thirty years, the first ten editions ofYour Attitude Is Showinghave been used in the classroom and workplace to train both new and experienced employees. Over one million copies of the book have been distributed.Your Attitude Is Showingremains one of the most highly regarded primers in the field of business human relations. Your Attitude Is Showinghas helped individuals of all ages and backgrounds play their human-relations roles with greater understanding and sensitivity. Everyone who seeks self-improvement will welcome this eleventh edition. In the eleventh edition ofYour Attitude Is Showing,readers will find new and updated materials in each of the chapters while the many popular features of the book have been retained. For example, a ?Thought for the Day? is introduced at the beginning of each chapter for the reader to ponder as the chapter is studied. Throughout the chapters, there are also short statements of importance featured in the side margins. At the end of each chapter is an ?Attitude Box? that further reinforces one or more of the chapter's key concepts. Readers are encouraged to refer to the Thoughts for the Day, margin reminders, and the Attitude Boxes on a regular basis. These short statements are provided to encourage the reader to stop and think about being more positive toward attitude improvement. In this edition, at the beginning of each chapter, readers will be introduced to three performance competencies. The performance competencies are statements that will help the reader identify, as well as focus on, the important concepts that are discussed in the chapter. The performance competencies are further reinforced by a short summary at the end of each chapter. Another new feature of this edition is the addition of chapter interactive activities. Each activity was designed to give the reader a practical experience to better understand and apply the chapter concepts. That is, readers who conscientiously complete the activities will reinforce their understanding of the chapter, and thus, will be in a better position to apply what they have learned to their own lives. (Note: A separate Self-Paced Exercise Guide to accompanyYour Attitude Is Showing,eleventh edition, also is available from the publisher. The Guide is a reader-friendly interactive workbook that augments and expands this book.) To further promote personal and professional development, Test Your Understanding assessments have been added at the end of each chapter to reinforce the reader's understanding of the chapter. These assessments consist of three types of items: true and false, multiple choice, and short answer. Also, readers of the book are encouraged to contemplate the end-of-chapter cases. Each case will give the reader a good opportunity to analyze a situation that represents an all-too-common reality in the workplace. Answers to the Test Your Understanding assessments and suggested responses to the cases appear at the end of the book. As you read and studyYour Attitude Is Showing,keep in mind that people who balance their technical skills and knowledge base with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives. And, remember, no matter what you do,Your Attitude Is Showing!O'Neil, Sharon Lund is the author of 'Your Attitude Is Showing', published 2005 under ISBN 9780131183889 and ISBN 0131183885.