World of Customer Service

With global markets growing more than ever, it is a major challenge for organizations to attract and retain customers. This practical text is designed to teach exemplary customer service tactics that are used in private or public, domestic or international organizations. Reflecting current concepts and tips, this text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers.Odgers, Pattie is the author of 'World of Customer Service' with ISBN 9780538727396 and ISBN 053872739X.