When Push Comes to Shove A Practical Guide to Mediating Disputes

This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.Slaikeu, Karl A. is the author of 'When Push Comes to Shove A Practical Guide to Mediating Disputes', published 1996 under ISBN 9780787901615 and ISBN 078790161X.