3782137
9780139516177
This unique desk-top reference features over 200 ready-to-use, word-for-word dialogues that will put you in complete control of even the most difficult business situations, and make it easy for youto get the results you want from the people you work with.Solomon, Muriel is the author of 'What Do I Say When . . .' with ISBN 9780139516177 and ISBN 0139516174.
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