Waiter & Waitress and Wait Staff Training Handbook A Complete Guide to the Proper Steps in Service for Food & Beverage Employees

This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: bull; hosting bull; seating guests bull; taking/filling orders bull; loading/unloading trays bull; table side service bull; setting an elegant table bull; folding napkins bull; centerpieces bull; promoting specials bull; promoting side orders bull; handling problems bull; difficult customers bull; managing tips and taxes bull; getting customers to order quickly bull; handling questions bull; handling the check and money Plus, learn advanced serving techniques such as flambeacute; and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.Arduser, Lora is the author of 'Waiter & Waitress and Wait Staff Training Handbook A Complete Guide to the Proper Steps in Service for Food & Beverage Employees', published 2005 under ISBN 9780910627474 and ISBN 0910627479.