Veterans' Benefits Lack Of Timeliness, Poor Communication Cause Customer Dissatisfaction

Summarizes the results of a 1993 survey of 1,400 applicants for VA nonmedical benefits. The survey highlighted,among other things, the time it takes to process claims, how VA communicates with veterans & their families, & the frequency with which applicants have to resubmit documents to VA in support of their claims. Also provides info. about the extent to which VA denies claims, & organizations other than VA are involved in the claims process. 27 charts & tablesVeterans' Benefits Lack Of Timeliness, Poor Communication Cause Customer Dissatisfaction, was published 2004 under ISBN 9780788116988 and ISBN 0788116983.