1737327
9780850132106
This 2nd volume of the series looks at "tough" customers of all types -- specifically at problem solving and handling unique situations as they arise to make the tough customer challenges a whole lot easy-to handle. Includes Quick Tips, anecdotes, and quizzes.Dartnell Corp Staff is the author of 'Tough Customers How to Keep Them Smiling...and Yourself Sane', published 1994 under ISBN 9780850132106 and ISBN 085013210X.
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