22840984
9780788101823
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Contents: the beginnings of Total Quality Management, the management challenge, the principles of Total Quality Management, areas for practice improvement, the cost of poor quality, the medical practice in transition, the tools of Total Quality Management, Total Quality Management methods, applying Total Quality Management to the practice, & implementing Total Quality Management.Total Quality Management Process Improvement Model, was published 1993 under ISBN 9780788101823 and ISBN 078810182X.
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