Total Quality Management in Distance Education (Open and Flexible Learning Series)

Editorial Description : In an increasingly competitive Higher Education environment, the issue of quality has influenced educational institutions throughout the world, and has been a central issue for practitioners, academics, and researchers in the field of education for several years. Over time, the standards in which quality have been measured have shifted to an approach known as Total Quality Management (TQM). While there has been a growth in the general awareness of Total Quality Management, the application of TQM in Distance Education Institutions (DEIs) has been negligible. Total Quality Management of Distance Education reviews the studies that have been conducted to measure the benefits of implementing Total Quality Management (TQM) in Higher Education Institutions and vocational institutions. The book will be divided into two sections: Section A contains 11 original chapters, all written by the lead author, Dr. Nayantara Padhi. Each of these 11 chapters present examples, figures, tables and illustrations to engage the reader, and offer direction to other sources such as books, articles, and web sites. In addition, the author explains the concept of TQM, reviews the adoption and use of TQM in HEIs, describes the elements and techniques, and provides a strategic framework for implementing TQM in DEIs. Section B contains 5 additional chapters, each one represents a case study of TQM practice in different DEIs worldwide, and contributed by eminent researchers in the field of quality in DEIs.Padhi, Nayantara is the author of 'Total Quality Management in Distance Education (Open and Flexible Learning Series)' with ISBN 9780415961592 and ISBN 0415961599.