Total Quality Management (TQM) is a widely used program in manufacturing to improve customer satisfaction, eliminate errors and waste, reduce cycle times, and increase sales and profits. This comprehensive handbook fully explains the concept of TQM, and describes in detail the requirements for designing and implementing a successful TQM program. Included is complete information on how to use TQM principles to prepare a company for survival and growth in a declining and competitive marketplace. The training for and implementation of TQM is broken down into segments called ''tracks,'' which interface and build upon one another in the program. These tracks cover culture, team building, structure/implementation, reward systems, customer service, training, and other essential management concerns.Hradesky, J. L. is the author of 'Total Quality Management Handbook', published 1994 under ISBN 9780070305113 and ISBN 0070305110.