Thinking About Quality: Progress, Wisdom, and the Deming Philosophy

W. Edwards Deming's revolutionary management ideas brought about a complete turnaround at many companies. Many American managers, however, failed to recognize that the Deming method is a philosophy, one that calls for radical changes in how we think about what we do. Takes readers through the basic tenets of Deming's ideas. Describes the changes that must be undertaken in order to practice Deming effectively. Shows managers how to view the Deming method, how to interpret it & use it -- &, most important, how to think about it. Using examples, they show how Deming's ideas can work in education, health care, government & the press.Clare Crawford-Mason is the author of 'Thinking About Quality: Progress, Wisdom, and the Deming Philosophy' with ISBN 9780788169892 and ISBN 0788169890.