The Pocket Guide to the Baldrige Criteria - 14th Edition

A Simple Guide for Creating Efficient Winning OrganizationsDesigned to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work is not about the award, but rather is a concise explanation about how to use the criteria to improve an organization. Employed by thousands of organizations around the world, the criteria allow an organization the means to evaluate its progress toward becoming the best in its field. Part I of this 2008 edition covers questions most commonly asked about the award and its criteria. Part II provides a brief explanation for each of the 18 items in the criteria and lists the characteristics of organizations that excel in each. The book also includes resources for those applying for the award.Brown, Mark Graham is the author of 'The Pocket Guide to the Baldrige Criteria - 14th Edition', published 2008 under ISBN 9781420080155 and ISBN 1420080156.