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Charles R. McConnell retired following 18 years in health care human resource management with the affiliated organizations of ViaHealth, Rochester, New York; 11 years as a senior consultant with the Management and Planning Services (MAPS) division of the Hospital Association of New York State; and a prior career in industrial engineeringGene Lass is the author of 'The Effective Health Care Supervisor' with ISBN 9780834220836 and ISBN 0834220830.
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