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Dr Sara Cullen developed the Contract Scorecard using 107 case studies of outsourcing initiatives. It helps parties not only establish how the quality of the service will be evaluated, but also what the financial outcomes will be judged by, how the relationship is conducted, and if the outsourcing deal is achieving its strategic aims.Sara Cullen is the author of 'The Contract Scorecard', published 2009 under ISBN 9780566087936 and ISBN 0566087936.
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