Telephone Terrific! Facts, Fun, and 103 "How-To" Tips for Phone Success

Whether you're a customer service rep, salesperson, secretary, receptionist, telemarketer, or just anyone who conducts business over the phone, you'll find literally hundreds of tips for making and placing calls -- techniques for using your time on the phone more effectively to find new customers and to continually serve your current customers with more courtesy and efficiency. Includes Quick Tips, anecdotes, and quizzes.Dartnell Editors is the author of 'Telephone Terrific! Facts, Fun, and 103 "How-To" Tips for Phone Success', published 1994 under ISBN 9780850132267 and ISBN 0850132266.