1695632
9780873891707
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In order for a company to achieve a total quality effort, everyone must subscribe to quality improvement. The authors show managers how to identify quality team members and designate results-oriented responsibilities. This comprehensive mini-manual covers the quality audits, specs, vendor analysis and selection, and costs. Readers learn how to apply concepts immediately as they plan and enforce effective quality assurance programs.Shilliff, Karl A. is the author of 'Team Approach to Quality', published 1992 under ISBN 9780873891707 and ISBN 0873891708.
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