1683842
9780312278205
am Horn shows readers how to defuse difficult people who are wreaking havoc on their home or work life. Real-life strategies include how to: Adopt a dont you dare attitude Refuse to play The Blame-Shame Game Beat em to the punch....line Stop paying the price of nice Put all kidding aside Act on your anger Protect yourself from petty tyrants Adopt the Clarity Rules and Rights Convince unfair or unkind relatives, coworkers, customers, and strangers to stop bothering you.Horn, Sam is the author of 'Take the Bully by the Horns Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life' with ISBN 9780312278205 and ISBN 0312278209.
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