Supervision Skills for the Service Industry How to Do It

Supervision Skills for the Service Industry: How to Do It is a practical guide for managers, supervisors, or students aspiring to work in the service business. This book is organized into three parts: Conceptual knowledge required for effective supervision Practical or applied skills for supervisors to use on the job Job search strategies and how to be a supervisor in a real-life scenario Filled with features that enhance the reader's experience: Chapter-opening, "In the Real World," vignettes Performance-based learning objectives Key terms bolded in the text and defined in the text margins Timely articles in each chapter drawn from the Hospitality News newspapers Mini-cases Questions for discussion Key terms lists Chapter quizzes Chapter conclusions with more "In the Real World" vignettesTesone, Dana V. is the author of 'Supervision Skills for the Service Industry How to Do It', published 2004 under ISBN 9780131100954 and ISBN 0131100955.