Stepping Up To Iso 9004 A Practical Guide For Creating A World-class Organization

Congratulations. Your organization is registered to ISO 9001. Guess what? You've just taken the first step in your continual improvement journey. The next step is to step up to world-class status. More than 500,000 organizations around the world have registered their quality management systems to one of the ISO 9000 series standards. How will yours be different? ISO 9004:2000 is an excellent guide to moving beyond the bare basics outlined in ISO 9001:2000.Westcott, Russell is the author of 'Stepping Up To Iso 9004 A Practical Guide For Creating A World-class Organization', published 2003 under ISBN 9780971323179 and ISBN 0971323178.