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Steven M. Zimmerman is the Vice President of Research for Biomedical Quality Control of America. He is the author of over 100 articles and more than 20 books including SPC Using Lotus 1-2-3 (ASQ Quality Press, 1992). Zimmerman has also developed a wide array of software materials and spoken at nearly 150 quality and software events. He received his Ph.D. in Industrial and Management Engineering from the University of Arkansas. Marjorie L. Icenogle is an Assistant Professor in the Management Department at the University of South Alabama. She has over ten years of experience in consulting in the areas of process design and improvement and has published over fifteen articles in several professional journals. Icenogle holds a Ph.D. from Georgia State University.Marjorie L. Icenogle is the author of 'Statistical Quality Control Using Excel', published 2002 under ISBN 9780873895668 and ISBN 0873895665.
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