1572287
9780793164677
Service Magic The Art of Amazing Your Customers
by Zemke, Ron, Bell, Chip R.
72212
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- Condition: Very Good
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- Comments: Has moderate shelf and/or corner wear. Great used condition.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
Product details
- ISBN-13: 9780793164677
- ISBN: 0793164672
- Publisher: Kaplan Publishing
AUTHOR
SUMMARY
Ron Zemke and Chip Bell are keynote speakers, and consultants. Between them, they have authored and coauthored 43 books and penned hundreds of articles on customer service and customer loyalty. Zemke is president and Bell is senior principal of Performance Research Associates, Inc.Zemke, Ron is the author of 'Service Magic The Art of Amazing Your Customers' with ISBN 9780793164677 and ISBN 0793164672.
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