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9780787950828

Satisfying Internal Customers First! A Practical Guide to Improving Internal and External Customer Satisfaction

Satisfying Internal Customers First! A Practical Guide to Improving Internal and External Customer Satisfaction
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Product details

  • ISBN-13: 9780787950828
  • ISBN: 0787950823
  • Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Chang, Richard Y., Kelly, P. Keith

SUMMARY

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.Chang, Richard Y. is the author of 'Satisfying Internal Customers First! A Practical Guide to Improving Internal and External Customer Satisfaction' with ISBN 9780787950828 and ISBN 0787950823.

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