5311948

9781591841647

Satisfaction How Every Great Company Listens to the Voice of the Customer

Satisfaction How Every Great Company Listens to the Voice of the Customer
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  • ISBN-13: 9781591841647
  • ISBN: 159184164X
  • Publication Date: 2007
  • Publisher: Penguin Group (USA) Incorporated

AUTHOR

Denove, Chris, Power, James D., IV, Power, James

SUMMARY

Two leading figures from J.D. Power and Associates explain how to improve a business through consumer satisfaction, citing the examples of market leaders while discussing how to implement customer-focused strategies.Denove, Chris is the author of 'Satisfaction How Every Great Company Listens to the Voice of the Customer', published 2007 under ISBN 9781591841647 and ISBN 159184164X.

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