Roi in Action Casebook

The Potential of ROI in Action Although the use of ROI Methodology has its beginning in measuring the impact of training and development, it has quickly expanded to include many other areas including coaching, consulting, human resources, leadership development, and meetings and events in thousands of organizations, including in the public, private, and non-profit sectors. This book highlights dozens of real-world studies that explore measuring ROI in a variety of projects and programs, including effective meeting skills for a telecommunications equipment manufacturer, business coaching at a global hotel chain, a career-development initiative at a global computer company, coaching for new-hire employee retention at a global media company, operational and quality training at a plastics manufacturing company, a professional development day at a technical college, information technology sales training in a nonprofit organization, the effectiveness of an electronic documentation tool, a performance improvement training program at a healthcare organization, negotiations skills training for a mortgage company, and many others. Praise for ROI in Action Casebook "Seeking growth, balance, and progress in your agency? Well, you've just found it in this volume of best practices, case studies, and measurable performance indication that can only be derived from using the ROI Methodology." --Honorable Ruby B. DeMesme, senior fellow and strategist, Management Consulting Solutions, BearingPoint, Inc.Phillips, Patricia Pulliam is the author of 'Roi in Action Casebook', published 2008 under ISBN 9780787987176 and ISBN 0787987174.