Results-Oriented Cultures : Using Balanced Expectations to Manage Senior Executive Performance

Executive performance mgmt. systems link individual performance to organizational goals. In Oct. 2000, the OPM amended regulations to require agencies to link senior exec. performance (SEP) with organizational goals; to appraise SEP by balancing organizational results with customer satisfaction, employee perspective, & other areas; & to use performance results as a basis for pay, awards, & other personnel decisions. Agencies were to establish these performance mgmt. systems by their 2001 SEP appraisal cycles. This report studied the BLM's, FHA's, IRS's, & VA's use of balanced expectations to manage SEP in order to identify initial approaches that may be helpful to other agencies in holding SEP accountable for results.Mihm, J. Christopher is the author of 'Results-Oriented Cultures : Using Balanced Expectations to Manage Senior Executive Performance', published 2003 under ISBN 9780756733971 and ISBN 0756733979.