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9780834206748

Resolving Patient Complaints A Step-By-Step Guide to Effective Service Recovery

Resolving Patient Complaints A Step-By-Step Guide to Effective Service Recovery

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Product details

  • ISBN-13: 9780834206748
  • ISBN: 0834206749
  • Publisher: Jones & Bartlett Publishers, Incorporated

AUTHOR

Osborne, Liz

SUMMARY

A comprehensive volume for establishing a patient service recovery program to handle both everyday & serious complaints, this guide offers a system that adapts many successful customer service techniques from other service industries to a health care setting.Osborne, Liz is the author of 'Resolving Patient Complaints A Step-By-Step Guide to Effective Service Recovery' with ISBN 9780834206748 and ISBN 0834206749.

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