Quality Wars The Triumphs and Defeats of American Business

Introduction: "A Slight Problem"Part I1. The Beginning: An Emotional Experience2. The Leaders: The Wrong Stuff3. The People: How Hard It Is4. The Customers: Are You Listening?5. The Tools: Uses and MisusesPart II6. The Automakers: Almost There7. The Pacesetters: So Much Left to Do8. The Fumblers: The Fires Went Out9. The Railroaders: All Aboard10. The Services: When Scrap Walks Out the Door11. The Professions: They Need It Too12. The Government: Did the Dinosaur Twitch?ConclusionNotesBibliographyAcknowledgmentsIndexMain, Jeremy is the author of 'Quality Wars The Triumphs and Defeats of American Business' with ISBN 9780029166840 and ISBN 0029166845.