Quality Planning and Analysis Development Through Use

A classic reference noted for its readable and not too technical treatment of the subject matter. This book is one of the most trusted resources for learning about quality control principles and techniques.Key Features:*Includes the six sigma strategy for quality improvement*Updating includes the latest issues such as electronic commerce, outsourcing, preferred practices in developing a quality information system, customer loyalty vs. customer satisfaction, balanced scorecard, quality function deployment, project management, learning organization, and supply chain management*An all-new chapter on process management has been added*Comprehensive coverage of all areas contributing to quality including understanding customer needs, product development, supplier relations, manufacturing operations, service operations, inspection, marketing, field performance, and customer service*Balannced approach emphasizes managerial, behavioral, statistical, and technological concepts for quality*applications to both manufacturing and service industriesGryna, Frank M., Jr. is the author of 'Quality Planning and Analysis Development Through Use', published 2000 under ISBN 9780070393684 and ISBN 0070393680.