Master the tools and techniques for process design and management as this text offers the value of three books in one concise solution--PROCESS MANAGEMENT: CREATIVE VALUE ALONG THE SUPPLY CHAIN. This text balances coverage of Process Management, Operations Management (OM), and Supply Chain Management (SCM) as you examine both strategic and operational issues. The eight well-known processes form the foundation for the book with an appropriate blend of process, service application, and theory management. You'll address the most essential topics in inventory, JIT, quality, and service operations today with the book's topical, contemporary coverage of both manufacturing and service theory and applications. A unique focus on a value-added approach throughout the supply chain clearly links the processes of suppliers, the focal company, and its customers for your complete understanding. Whether you are a future or practicing professional, you'll leave with the knowledge you need for process management success.Stanley, Linda L. is the author of 'Process Management Creating Value in the Supply Chain', published 2007 under ISBN 9780324291575 and ISBN 0324291574.