Process Improvement and Quality Management in the Retail Industry

The authors ofProcess Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company's success.Thomas, Chris is the author of 'Process Improvement and Quality Management in the Retail Industry', published 2005 under ISBN 9780471723233 and ISBN 0471723231.