5441282
9781563273650
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p This pocket guide has been updated for b 2007 /b to interpret the criteria in the seven Baldrige categories. It begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area. /pBrown, Mark Graham is the author of 'Pocket Guide to the Baldrige Award Criteria ', published 2007 under ISBN 9781563273650 and ISBN 1563273659.
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