4560872
9781563273360
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p This booklet is a guide to interpreting the criteria in the seven Baldrige categories to help your organization improve quality. It begins with answers to commonly asked questions about the Award criteria. Then it breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area. /pBrown, Mark Graham is the author of 'Pocket Guide to the Baldrige Award Criteria ' with ISBN 9781563273360 and ISBN 1563273365.
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