Performance Measurement and Evaluation

Increasingly, managers are assuming direct responsibility for the assessment of organizational performance, as well as contributing to that performance itself. This book provides an invaluable theoretical and practical guide to the issues involved in the measurement and assessment of organizational performance. It is a multidisciplinary volume of key readings which recognize the many and complex factors involved in performance assessment. Part One provides a critical framework for interpreting organizational performance, with an emphasis on management control. Part Two reviews several comprehensive approaches to performance measurement and includes sector-specific examples relating the organization to its technological, ecHolloway, Jacky is the author of 'Performance Measurement and Evaluation', published 1995 under ISBN 9780803979598 and ISBN 0803979592.