Performance-Based Assessments: External, Internal and Self Assessment Tools for Total Quality Management - Paul F. Wilson - Paperback

For organizations well into a TQM program, performance assessments provide the direction needed to evaluate the effectiveness of reengineering, quality, and other improvement strategies. This book offers practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments presents a clear approach to assessing operations so organizations can redirect misguided efforts before it's too late.Wilson, Paul F. is the author of 'Performance-Based Assessments: External, Internal and Self Assessment Tools for Total Quality Management - Paul F. Wilson - Paperback' with ISBN 9780873892421 and ISBN 0873892429.