Parts Specialist Computer Based Training

A leader in providing first-rate educational materials for professional automotive technicians now offers this exciting product to prepare serious individuals for a career as a parts specialist! This CD-ROM delivers more than 8.5 hours worth of instruction designed especially for technicians preparing to work in the parts industry. Users will learn everything they need to know about general operations, effective communication for favorable customer relations, sales skills, vehicle systems and identification, cataloging know-how, inventory management, and merchandising to increase sales. This highly interactive product recognizes the unique talents and abilities needed to work in this segment of the repair industry, while also addressing the importance of customer satisfaction for success as a parts professional.Delmar Learning Staff is the author of 'Parts Specialist Computer Based Training', published 2008 under ISBN 9781418042509 and ISBN 1418042501.