Outsourcing for Facilities Managers

The book's first section, Sourcing FM Services, highlights the critical elements of the process from the first decision to outsource through to supplier appointment.Selecting the right outsourced supplier is only the beginning of a process which may last for many years. A successful outcome depends greatly on what happens in the first few weeks.Mobilising the contract, establishing the measurement and communication protocols and developing the right relationships are crucial activities that demand the attention of the client, contract manager and buying team. The second section - Mobilising FM Contracts - examines the key tasks involved after supplier selection through to operation of the outsourced services.An effective business relationship may last several years with contract renewals, extensions and renegotiations. Really successful relationships create value of their own through the establishment of genuine partnerships and the third section of the book - Managing FM Contracts - looks at the problems that that can arise from mobilization to exit strategy, what to do if things aren't working out and how to build even more effective business relationships.Whether service delivery is outsourced or retained in-house, the facility manager must direct, manage and co-ordinate the activities of a large and multi disciplined team. The integration of specialist functions and third party contractors, the development of a common identity and service ethos and the role of the FM as leader and head coach are all key challenges for busy FMs. Leading FM Teams - the final is section of the book - explores the pitfalls and opportunities involved in managing FM teams covering issues like recruitment and sourcing; multi-skilling and tasking; and performance management and discipline.Pickard, Martin is the author of 'Outsourcing for Facilities Managers ', published 2008 under ISBN 9781405136976 and ISBN 1405136979.