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9780471702863
Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Your Organization
by Spector, Robert, McCarthy, Patrick D.
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- Condition: New
- Provider: Gulf Coast Books Contact
- Provider Rating: 87%
- Ships From: Memphis, TN
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- Condition: Good
- Provider: YourOnlineBookstore Contact
- Provider Rating: 88%
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Product details
- ISBN-13: 9780471702863
- ISBN: 0471702862
- Publication Date: 2005
- Publisher: John Wiley & Sons Inc
AUTHOR
SUMMARY
Robert Spector is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac, Dell, Wells Fargo, and the Red CrossSpector, Robert is the author of 'Nordstrom Way To Customer Service Excellence A Handbook for Implementing Great Service in Your Organization', published 2005 under ISBN 9780471702863 and ISBN 0471702862.
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