Nebsm Caring For Customers

This workbook will enable managers to: * explain the meaning and significance of customer care; * identify their internal and external customers; * identify their customers' expectations and any areas in which they are failing to meet them; * provide an effective lead for their team in raising the standard of customer care; * ensure that they and theirr team members perform to a high standard in customer-contact situations.NEBS Management Staff is the author of 'Nebsm Caring For Customers ', published 1997 under ISBN 9780750632980 and ISBN 0750632984.