The smart way to learn MicrosoftR OutlookR-one step at a time! Experience learning made easy-and quickly teach yourself how to manage your work day and communications using Outlook Version 2002. With Step by Step, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction-building and practicing the skills you need, just when you need them! * Master the tools for creating and managing your e-mail, calendar, contacts, and tasks * Organize, personalize, and add rich formatting to e-mail messages * Send instant messages, MSNR HotmailR, and newsgroup messages-straight from Outlook * View team and conference room schedules to set up meetings * Share your calendar over the Internet confidently and securely * Prepare for the Microsoft Office User Specialist (MOUS) exam.Crupi, Kristen is the author of 'Microsoft Outlook Version 2002 Step by Step' with ISBN 9780735612983 and ISBN 0735612986.