The smart way to learn MicrosoftR Office OutlookR 2003-one step at a time! Experience learning made easy-and quickly teach yourself how to manage your e-mail and personal information using Outlook 2003. With Step by Step, you can take just the lessons you need, or work from cover to cover. Either way, you drive the instruction-building and practicing the skills you need, just when you need them! * Master the tools for managing your e-mail, instant messaging, calendar, contacts, and tasks * Organize your inbox and folders, use search folders, and set up flags and alerts * Help block unwanted e-mail and use other security features * Make scheduling meetings easy with shared team calendars * Customize Outlook to work the way you want * Prepare for the Microsoft Office Specialist exam.Online Training Solutions Inc. is the author of 'Microsoft Office Outlook 2003 Step by Step (Step By Step (Microsoft))', published 2003 under ISBN 9780735615212 and ISBN 0735615217.