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9781412093927

Measuring Itil Measuring, Reporting and Modeling

Measuring Itil Measuring, Reporting and Modeling
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Product details

  • ISBN-13: 9781412093927
  • ISBN: 1412093929
  • Publication Date: 2006
  • Publisher: Trafford Publishing

AUTHOR

Steinberg, Randy A.

SUMMARY

Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!Steinberg, Randy A. is the author of 'Measuring Itil Measuring, Reporting and Modeling', published 2006 under ISBN 9781412093927 and ISBN 1412093929.

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