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5251142

9781560522980

Measuring Customer Satisfaction

Measuring Customer Satisfaction

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Product details

  • ISBN-13: 9781560522980
  • ISBN: 1560522984
  • Edition: 1
  • Publication Date: 1994
  • Publisher: Course Technology

AUTHOR

Crisp Learning Staff, Gerson, Richard

SUMMARY

After completing this course, you will have the critical skills to recognize, reward, and reinforce top-quality service performance, close the gaps between customer expectations and service performance, use customer feedback to improve products and services, and stay competitive in any industry.Crisp Learning Staff is the author of 'Measuring Customer Satisfaction ', published 1994 under ISBN 9781560522980 and ISBN 1560522984.

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