2117521
9780130945891
Managing for Quality in the Hospitality Industry
by King, John H., Cichy, Ronald F.
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- Comments: IMP: Acceptable- Do not include ACCESS CODE, CD-ROM or companion materials even if stated in item title. It may contain highlighting/markings throughout, and the covers and corners may show shelf wear. Corners, pages may be dent. All text is legible. B
About this item
- Condition: Good
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- Comments: Used books are NOT guaranteed to contain components and/or supplements such as: Access Codes or working CD's/DVD's! Ships fast! Expedited shipping 2-4 business days; Standard shipping 7-14 business days. Ships from USA!
Product details
- ISBN-13: 9780130945891
- ISBN: 0130945897
- Publication Date: 2005
- Publisher: Prentice Hall
AUTHOR
SUMMARY
This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.King, John H. is the author of 'Managing for Quality in the Hospitality Industry', published 2005 under ISBN 9780130945891 and ISBN 0130945897.
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