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9780803968080
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Based upon an in-depth study of over 150 practicing school administrators, this book identifies and explains the 15 most effective strategies for defusing hostile conversations with adults.Kosmoski, Georgia J. is the author of 'Managing Difficult, Frustrating, and Hostile Conversations Strategies for Savvy Administrators' with ISBN 9780803968080 and ISBN 0803968086.
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