2011539
9781412913409
Updated from the feedback provided after the first edition was published, this volume demonstrates safe & effective strategies for dispelling common sensitive situations, such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination & serving as the mediator.Pollack, Dennis R. is the author of 'Managing Difficult, Frustrating, And Hostile Conversations Strategies For Savvy Administrators', published 2005 under ISBN 9781412913409 and ISBN 1412913403.
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