151919
9780029110454
Managing Customer Value Creating Quality and Service That Customers Can See
by Gale, Bradley T., Gale, Bradley
About this item
- Condition: Very Good
- Provider: mtwyouth Contact
- Provider Rating: 87%
- Ships From: Boston, MA
- Shipping: Standard, Expedited (tracking available)
- Comments: . . All orders guaranteed and ship within 24 hours. Your purchase supports More Than Words, a nonprofit job training program for youth, empowering youth to take charge of their lives by taking charge of a business.
Product details
- ISBN-13: 9780029110454
- ISBN: 0029110459
- Publisher: Simon & Schuster
AUTHOR
SUMMARY
Bradley T. Galeis president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell ofThe PIMS Principles(Free Press, 1987), which has been translated into four languages.Gale, Bradley T. is the author of 'Managing Customer Value Creating Quality and Service That Customers Can See' with ISBN 9780029110454 and ISBN 0029110459.
[read more]
The ValoreBooks Guarantee
With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.
