Take the mystery-and anxiety-out of maximizing business value from IT-enabled programs Praise for the second edition of Making Technology Investments Profitable "Addresses a huge program management gap-how to be sure an investment's value proposal becomes true. Keen provides important thought leadership on a powerful topic which most organizations have not worked out yet and codifies important approaches which historically have only been practiced by a small cadre of very enlightened and edgy leaders. This book is value delivery 101, 201 and 301 rolled together. The lessons provided are relevant for all program/project managers and sponsors of major change programs." -Dan Rose,Head, North American Business Services, Syngenta, a world leader in agribusiness "This book is a must have for organizations going through an IT-enabled business transformation. All too often serious benefit erosion is inevitable without the simple, yet powerful value leakage protection tools in Keen's book. He identifies practical approaches to proactively manage value delivery throughout the program life cycle, such as value flow maps, value-based design, and stakeholder accountability. Adopters of the author's recommendations can help their organization become better positioned to deliver superior returns." -Stephen J. Byers, Chief Information Officer & Group VP Tate & Lyle PLC, a leading global provider of ingredients and solutions Praise for the first edition "An extraordinary, practical, how-to-do-it book. The authors have been there, have the battle scars, and have an important message to communicate and do so with great impact. It should be on every CIO's and project manager's desktop." -F. Warren McFarlan, Professor, Harvard Business School "Authors Keen and Digrius have created a powerful ensemble of topics that remove the stigma of traditional ROI process as well as offering a rare blend of conventional wisdom combined with practical guidelines, useful appendices, charts, checklists, and anecdotal user experiences. Comprehensive and complete, this book provides a litany of techniques for project success." -Paul C. Tinnirello, Executive Vice President, Information Services Division, A. M. Best CompanyKeen, Jack M. is the author of 'Making Technology Investments Profitable: ROI Roadmap from Business Case to Value Realization' with ISBN 9780470194003 and ISBN 0470194006.