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9780814470848
Knock Your Socks Off Service Recovery
by Zemke, Ron, Bell, Chip R., Bush, John
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Product details
- ISBN-13: 9780814470848
- ISBN: 081447084X
- Publisher: Amacom
AUTHOR
SUMMARY
The authors provide an upbeat primer on creating a first-class service recovery system, a formal process for how to respond to customers who are unhappy because of the service they have received.Zemke, Ron is the author of 'Knock Your Socks Off Service Recovery' with ISBN 9780814470848 and ISBN 081447084X.
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